Shipping Policy
This Shipping Policy applies to all orders placed on lily-audrey.com, operated by a company registered in the Netherlands (KvK 86527304).
Order Processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive an order confirmation email right after your purchase.
Delivery Times
Our products are shipped from our international fulfillment partners. Estimated delivery times after dispatch:
| Destination | Processing | Delivery |
|---|---|---|
| United States | 1–3 business days | 7–12 business days |
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to carrier volumes, weather conditions or customs processing. Orders with several items may arrive in separate packages.
Shipping Costs
Shipping costs are calculated at checkout based on your order and delivery address, and are always shown before you complete your payment.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link.
Duties and Taxes
For deliveries within the United States, the total shown at checkout is the total you pay. You will not be asked to pay additional import fees on delivery.
Shipping Address
Please check that your shipping address is complete and correct. If you spot a mistake, email us as soon as possible. We can only change the address before your order has been dispatched. We currently do not ship to P.O. boxes or APO/FPO addresses.
Lost or Damaged Parcels
If your tracking shows no movement for more than 10 business days, or your parcel arrives damaged, email us with your order number and, where relevant, photos of the package. We will investigate with the carrier and arrange a replacement or refund where appropriate.
Contact
Lily Audrey
Chamber of Commerce (KvK) number: 86527304 · VAT number: NL004261934B56
Populierenhof 3, 3363 HK Sliedrecht, the Netherlands (registered address, not a returns address)
Email: info@lily-audrey.com