Privacy Policy

Last updated: November 6, 2026

This Privacy Policy explains how Lily Audrey ("we", "us", "our"), operated by a company registered in the Netherlands (Chamber of Commerce/KvK number 86527304), collects, uses and shares your personal information when you visit lily-audrey.com or make a purchase. We are the data controller of your personal information.

Information We Collect

  • Contact details: name, shipping and billing address, email address and phone number.
  • Order information: items purchased, order history, and payment confirmation (we do not store full card numbers).
  • Account information: login details and preferences, if you create an account.
  • Communications: messages you send to our customer service.
  • Device and usage data: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.

How We Use Your Information

  • To process and deliver your orders, handle returns and provide customer service.
  • To send order and shipping updates.
  • To send marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
  • To improve our website and prevent fraud.
  • To comply with legal obligations.

Sharing Your Information

We share personal information only with service providers that help us run our business, such as Shopify (our e-commerce platform), payment processors, fulfillment and shipping partners, and analytics and advertising providers. These parties may only use your information to provide services to us. We may also disclose information when required by law. We do not sell your personal information for money.

Cookies

We use cookies to keep our site working, remember your cart and preferences, and understand how visitors use our site. You can manage cookies in your browser settings.

Your Rights

Depending on where you live, including the European Union under the GDPR and California and other US states with privacy laws, you may have the right to access, correct or delete your personal information, to obtain a copy of it, to object to or restrict certain processing, and to opt out of targeted advertising or the "sale" or "sharing" of personal information. To exercise these rights, email info@lily-audrey.com. We will not discriminate against you for exercising your rights. You may also lodge a complaint with your local data protection authority; in the Netherlands this is the Autoriteit Persoonsgegevens.

Data Retention and Security

We keep your information only as long as needed for the purposes above or as required by law. We use reasonable measures to protect your information, but no method of transmission over the internet is completely secure.

Children

Our website is not intended for children under 16, and we do not knowingly collect their personal information.

International Transfers

Your information may be processed outside your state or country by our service providers.

Changes

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact

Lily Audrey
Chamber of Commerce (KvK) number: 86527304 · VAT number: NL004261934B56
Populierenhof 3, 3363 HK Sliedrecht, the Netherlands
Email: info@lily-audrey.com